FAQ's

Shipping

Where do you ship to?

Any countries and locations serviced by major international couriers

Where do you ship from?

Auckland, New Zealand

How much does shipping cost?

Shipping is calculated based on location. For Auckland Metro $5.75, NZ North Island $8.00, NZ South Island $14.00, Australia $25, Rest of the World $35

Do you offer shipment tracking?

Yes. When your order is dispatched you will receive an email with tracking details

Returns

Please see our returns policy here

Payment & Currency

What payment methods do you accept?

All major Debit/Credit Cards. PayPal. ShopPay. Apple Pay. Google Pay

Do you offer laybuy?

No, not currently

How do I change my default currency?

The currency selection tool can be found on the bottom left hand side of every page on our site

Do you offer gift vouchers?

No, not currently

Changing an Order

How can I change an existing order?

Please email info@destinationcoshop.com with your order number and the details of the changes you'd like to make

How can I cancel an order?

Please email info@destinationcoshop.com with the order number 

I typed the wrong delivery address. Can it be fixed?

Yes. Please email info@destinationcoshop.com with your order number and the correct delivery address

Sizing

How do I know which size to order?

Please refer to our sizing guide here

Promo Codes

I've got a promo code. Where do I enter it?

You will be prompted to enter any promo code during the checkout process 

Garment Care

How should I care for my garments?

Please follow the instructions on the care label. We recommend a cool wash setting (max 30 degrees celsius) and do not tumble dry

General

How do I register to receive Destination Co. latest news and updates?

At the foot of each page there is a 'subscribe now' button which allows you to register

How do I unsubscribe to Destination Co. updates?

At the bottom of any email you receive is an option to unsubscribe